Dealing with RACT Insurance

Insurance Council Code of Practice

RACT Insurance is a signatory to the Code of Practice.

To find out about the Code, click on the link to the Insurance Council's website www.codeofpractice.com.au

Lodge a complaint / Internal Dispute Resolution (IDR)

We are committed to providing outstanding customer service, products and facilities. If you believe that we have not delivered in any one particular area we would like to hear your comments.

Complaints are an important part of maintaining and improving our standards. If you have any complaints regarding service or products, please contact the people who provided your initial service. If your complaint is not resolved to your satisfaction or you do not wish to contact the people who provided your initial service, you can contact us using the following methods:

Attn: RACT Insurance Compliance Manager

Email: racticompliance@ract.com.au

Phone: 13 27 22 (toll free number in Tasmania) or 1800 005 677 (outside Tasmania)

Fax:  to (03) 6231 9034

Mail:  to the following postage-paid address:

RACT Insurance
Compliance Manager
Reply Paid 1292
HOBART TAS 7001

External Dispute Resolution (EDR)

We hold membership with the following ASIC approved External Dispute Resolution (EDR) Scheme's that cover the services and products offered by us.

Financial Ombudsman Service- General Insurance

The Financial Ombudsman Service (FOS) is an independent organisation offering free and accessible dispute resolution services to financial services consumers across Australia.

Decisions by the Financial Ombudsman Service up to a certain amount are binding on us, however you are not bound by their decision and if you wish, you may take up the matter through other means.

You can contact the Financial Ombudsman Service by:

Online: www.fos.org.au

Email: info@fos.org.au

Phone: 1300 78 08 08 (cost of a local call)

Fax: (03) 9613 6399

Mail: Write to the following address:

Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001

Office of Federal Privacy Commissioner (OFPC)

We are committed to protecting your privacy as we conduct our business with you in accordance with the "National Privacy Principles" as required under the Privacy Act 1988.

View our Privacy Policy