ARE IMPORTANT TERMS AND CONDITIONS AND YOU SHOULD CAREFULLY REVIEW THEM BEFORE
USING THIS SITE OR MAKING ANY BOOKINGS.
Pty Ltd (ABN 45 144 538 803) trading as RACT Travelworld, a licensed travel
agent and member of the Travel Compensation Fund, Licence No.TAS025 TAS (“You”
and “Service”). RACT Travel Pty Ltd includes its subsidiaries, related body
corporates, associated entities and its franchised agents (if any).
any user of this site and includes any person who receives a Service (whether
or not that Service was acquired by another person);
means making this site and any software associated with it available to you and
providing a facility to enter into transactions with third parties, whose
details and products and services appear on this site.
Using this Website
website and the Service means you accept these terms and conditions. We may at
any time modify these terms and conditions and the changes will come into
effect once they are uploaded into this website. You acknowledge and agree that
your continued use of this website is subject to the terms and conditions in
force at the time of your use.
Agency and Third Party Providers
You acknowledge that:
act as an agent for third party suppliers of all products and services
contained on this site
(b) all information on
this site relating to products and services of third parties do not form part
(c) we are not
responsible for, and make no warranty or representation about, third party
products and services or information provided on this site
about their products and services
impose their own special conditions for the various products and services they
offer. For example, suppliers may have rules and restrictions about the use and
availability of fares, products and services, refund and cancellation policies
and the limitation or exclusion of liability for death, personal injury, delay
and loss or damage to baggage. It is your responsibility to check the specific
terms and conditions of each supplier before you acquire any product or service
from them through this site.
Airway Conditions of Carriage
All flights bookings made on this website are
subject to the Carrier’s conditions of carriage.
Your Obligations and Warranties
consideration of RACT Travel Pty Ltd permitting you to use the Service, you
warrant to us that: (a) you are at least 18 years old and have the power and
authority to enter into a binding contract with us and with the suppliers of
products and services that you acquire; (b) the information you provide us
about yourself is true, accurate, current and complete (apart from any optional
items) as required by any registration process; and (c) you will maintain and
promptly update this information to keep it true, accurate and complete.
responsible for maintaining the confidentiality of your username and password
and are fully responsible for activities undertaken under your username and
password (including where your account is used by another person), unless these
activities arise due to our negligence or breach of these terms and conditions
You must use
the Service in accordance with these terms and conditions and must not use the
Service in any way to breach any laws or defame anyone. You agree to indemnify
us from and against all claims, actions, suits, demands, liabilities, costs or
expenses, losses including consequential losses, whether arising directly or
indirectly from the use of the Service by you or any person using the Service
through any means provided to you.
Booking and Payment Terms
and services offered on this site are subject to availability and can be
withdrawn without notice.
You may make
bookings for travel services and products online at this site. Any online
booking is subject to these terms and to the supplier’s special conditions. You
must have sufficient credit on your credit card account to meet all charges for
product and services booked using your account through this site. If we do not
receive payment of these charges from your credit card provider, you must pay
us these charges. We reserve the right to revoke or suspend a password or
username and the right to decline any booking for any individual on any tour or
When making an
online booking, you must enter details of each traveller correctly and
according to their passport or other identification document. Some suppliers
will deny carriage if the traveller’s name varies from their booking and may
cancel automatically if the traveller’s name is amended. RACT Travel Pty Ltd has
no responsibility for any loss or damage arising from the incorrect entry of a
traveller’s name or as a result of the carrier’s policies.
booking requires payment in full at the time of making the booking. In some
instances, payment for international tickets can be made or taken after the
online booking process is completed.
booking made with RACT Travel Pty Ltd is subject to your credit card approval
for the transaction. If your credit card is not approved, we will contact you
but accept no responsibility for any costs incurred in the event we are unable
to contact you. It is your responsibility to contact the airline prior to
departure to ensure there is no change to the scheduled departure time.
Your Credit Card Details
reserve the right to pass on your credit card details, and any other essential
booking details, to a third party supplier who may charge your card directly
for all or part of your booking payment. For details of how we collect and use
instances, you may be required to provide verification documentation to
substantiate identity. This is to assist us in validating the integrity of the
credit card information. This process is in place to reduce the potential risk of
fraud. If we are unable to contact the card holder to make such verification,
we do not accept responsibility for any rebooking costs for missed ticketing deadlines. Under such circumstances, any bookings
arrangements will be cancelled.
If, for any reason, any travel service provider
(including airlines) do not provide the products or service which you have
contracted to acquire, the liability is against the provider only and not against
us. If payment for such a product or
service was made to RACT Travel Pty Ltd by credit card, by accepting these
booking conditions, you agree that you will not seek to charge back your credit
card payment to RACT Travel Pty Ltd.
Changes to Your Flight Times
your responsibility to contact the airline prior to departure to ensure there
is no change to the scheduled departure time.
Passports, Visas and Health Requirements
Visas, including transit visas, are the passenger’s
own responsibility. For more information
please log on to: www.dfat.gov.au or www.smarttraveller.gov.au. Please check with the respective Embassy or
Consulate of each country that you are travelling to, as many destinations
require visas for both Australians and non Australian passport holders. For more
information, logon to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your
passport from the date of your departure.
International travellers booked on flights to the
United States, including Hawaii, it is now mandatory, under the Visa Waiver
Program to receive an electronic authorisation known as ETSA (Electronic System
for Travel Authorisation) no less than72 hours before travel to the USA. This
can be obtained from the following site: www.cbp.gov/etsa.
your responsibility to ensure that you are aware of any health requirements for
your travel destinations. Vaccinations are strongly recommended for certain
destinations. You need to contact your local doctor who will advise you of
these requirements. Please note that
vaccinations may be recommended some period in advance of travelling.
Frequent Flyer Customers
We do not offer advice on Frequent Flyer eligibility on flights that we
advertise on our site or that you have booked. For more information on whether
your airfare is eligible for Frequent Flyer rewards, you must contact the
airline directly. When booking online, you must ensure that you have entered your
correct number in the special section feature in the booking engine. For Call
Centre bookings, you must give your consultant your Frequent Flyer details and
these will be put into your reservation.
RACT Travel Pty Ltd does not accept responsibility if your airline does
not register your trip. You must retain
your air ticket and boarding pass.
For international and domestic departure, e-tickets will be issued upon
payment and completion of the booking process. In some instances, RACT Travel
Pty Ltd may not be able to issue an e-ticket on the flights or fares selected.
Bookings that cannot be issued as an e-ticket, will have to be changed to
comply with e-ticket regulations, a consultant from RACT Travel Pty Ltd will
contact you to advise on alternative options. All other travel documentation,
such as hotel, car hire, transfer and tour vouchers will be e-mailed to you as
an e-document. Should the travel provider issue paper vouchers, these will be
posted to you prior to your departure date.
Booking with a Low Cost Carrier (“LCC”)
In 2006 Low Cost Carriers offered a
total of 550 million seats on nearly 4 million flights which represented 17% of
the total number of seats on offer worldwide. As you can see these figures
represent a significant share of the Air Travel Market, and their market share
is set to increase hugely in the coming years as a result of the fantastic
prices on offer.
The featured airlines listed below are all classed as “Low Cost Carrier” (LCC):
• Virgin Blue;
If you have booked with any of these airlines and
you wish to amend or cancel your booking, you MUST contact the airline directly
on the featured phone numbers.
These airlines usually keep their costs low by not including extra services
like meals, entertainment, check-in baggage etc; however in many cases these
can be purchased prior to departure, at the airport or on-board your flight.
RACT Travel Pty Ltd recommends that you contact your Low Cost Carrier directly
at least 72 hours prior to departure of each flight to reconfirm.
Low Cost Carriers reserve the right to charge Credit Card merchant fees
additionally to the airfare and taxes displayed. Credit Card merchant fees
applied by the airline directly will be charged additionally to your credit
card upon confirmation of your booking.
Bookings made on Low Cost Carriers in some instances do not include a check-in
baggage allowance. Check-in baggage allowances included in the fare purchased
will be listed on your booking confirmation from the airline. Please contact
the airline directly if you require to increase your check-in baggage limit.
Baggage fees may be charged by the airline or at the airport for any additional
requirements and are non-refundable once purchased.
Please note that most airlines treat name changes and route and/or itinerary
alterations as FULL CANCELLATION and can incur full cancellation charges.
All worldwide airlines charge amendment and cancellation fees. RACT Travel Pty
Ltd will not take any responsibility for any clients who do not take out fully
comprehensive insurance cover when booking to cover any eventualities.
processed in foreign currency (currency other than the original card holders
country of issue), may incur a currency conversion fee. Please refer to your
financial institution for applicable fees.
Prices featured on the RACT Travel Pty Ltd search engine are in Australian
dollars (AUD) based on the current daily rate of exchange, final payments and
statements may differ from the amount shown due to currency conversion
Fees and Charges
Our Fees and Charges
We may charge a fee for making a booking on your behalf. You
acknowledge that we may receive a commission from suppliers for bookings made
on your behalf. We reserve the right to charge administrative fees for payments
made by credit card. These changes range from 2-4% dependent on what credit
card issuer is utilised.
Booking Amendment Charges, Cancellation/Amendment Fees
Once full payment has been made, we reserve the right to charge
cancellation or amendment fees to cover our administration costs. This fee is
in addition to any charged levied by the supplier. Please note that the
conditions for some services, particularly airfares, may not permit refunds. If
we are obliged to cancel your travel arrangements or booking for any reason,
our liability will be limited to a refund of all monies paid by you less any
cancellation fees and subject to the supplier’s terms and conditions.
No refunds will be made for unused services, regardless of the reason. In the
event of returning a car early, the operator may provide you with a statement
showing the amount of unused service. This figure is for domestic taxation
purposes and does not mean a refund for the amount will be made. Where refunds
for unused services are allowed (e.g. for Go-as-you-please accommodation
vouchers), a service fee will be charged against the value of the refund.
Please ensure that, when requesting a refund, you enclose copies of all
All pricing on this site is reflected in Australian Dollars unless
otherwise specifically denoted on the screen.
Our Liability to You is Limited
Certain statutory warranties under consumer protection laws will be
implied for the benefit of consumers. Nothing in these terms and conditions is
intended to exclude or restrict the application of such laws but RACT Travel
Pty Ltd does not give any guarantees or warranties or make any representation
of any kind, express or implied, with respect to use of this website or the
Service outside these laws.
Subject to claims available under consumer protection laws, RACT Travel Pty Ltd
is not liable to you or anyone else (including for negligence, breach of
contract or tort) for any loss or damage (including specific, indirect,
consequential or economic loss) however caused and which is suffered directly
or indirectly in connection with the:
• use of (or inability to use) this Website, the Service or any linked
• disruption to this Website or the Service;
• the delivery or non-delivery of products or services acquired by using
the Service; and
• any act or omission of suppliers or third parties.
To the maximum extent permitted by law, RACT
Travel Pty Ltd excludes all liability for direct, indirect, consequential or
incidental damages, lost profits or savings or damages for disappointment. Our
liability for a breach of a condition or warranty implied by law or otherwise,
and which cannot be excluded, is limited to the extent possible, at our option
to the supply of the services again or the payment of the cost of having the
service supplied again.
You acknowledge that the inclusion of links on this site is not
intended as an endorsement or recommendation of any linked site or its content
of such sites. RACT Travel Pty Ltd does not guarantee that this site or any
linked site will be free from viruses, or that this web site or any linked web
site will be uninterrupted.
You acknowledge and agree that we may
disclose some or all of your personal information as outlined in our Privacy
Jurisdiction and Law
of this site, all maters arising out of or in connection with it and all terms
are governed by the laws applicable in New South Wales. By accessing this site,
you consent and submit to the non–exclusive jurisdiction of the Courts of Tasmania in all matters arising out of or in connection with your use of
this site and terms.