Our Roadside patrolmen always do their utmost to assist our Members and make them feel comfortable in what can be very stressful situations.
Some recent feedback
from a Member exemplifies this:
"I arranged for
RACT to assist my mother who is profoundly deaf. Firstly I spoke with an
incredibly helpful lady on the phone, who ensured the man attending knew my
mother was deaf and how he was best to communicate with her. The lovely man
attended and wrote notes to her which included that he has asked to do a sign
language course! This means so much to myself and my family – that this man is
willing to do a course so that he can communicate with deaf customers better.
There needs to be more people like this out there!! Since this, I believe RACT
were going to allow this man to do an Auslan course!!"
Based on his
experience, patrolman Brian was given the opportunity to complete Auslan
certification to enhance his communication skills. We have also offered this
opportunity to our other patrolmen, with hopes for more to complete the course
during the next year.
We love that our
teams are so passionate about making a difference to our Members and the wider
Tasmanian community and commend Brian for wanting to go the extra mile to give
Right Royal Service.