9 April 2020

To all of our valued members and business partners,

As Tasmanians we are all dealing with the far-reaching impacts of the COVID-19 crisis on all of us, our families and our businesses. As a local organisation, we have an important role to play to do what we can to get through, as well as rebuild once this threat has passed.

Our own staff are working from home, taking member calls in their lounges, studies and kitchens, and are hearing that you are doing it tough.

And when you are suffering we feel that too.

We understand some of our members may be facing financial hardship because of the impacts of COVID-19.

We are using a personalised approach to our assistance response, taking into account each individual circumstance. We can tailor an option and discuss your needs. We genuinely wish to help you, while ensuring you continue to have the peace of mind that comes with being part of the RACT family. Please don’t hesitate to call us on 13 27 22 to talk through your options. Remember you can also access many of our services online, including bill payments, updating your details, and making a claim.

We also want to support the many small businesses RACT Insurance works with on a daily basis by committing to immediate payment terms for invoices from our preferred repairers and suppliers, and providing work for our partner businesses where we can.

You can play your part to support many of our partners, while accessing member benefits to help balance your household budget, including fuel, groceries, health insurance and vehicle maintenance. Just hop onto the Member Rewards section of our website to find out more ways you can save.

As Tasmanians we are all in this together and we take our role of supporting our community through this difficult time seriously.

To that end, RACT Insurance has this week launched a $100,000 Community Grant round specifically focused on responding to the pressures our community groups are facing as a result of COVID-19.

Our Driver Training staff will be making vital deliveries for Meals on Wheels and Red Cross to their clients who are unable to prepare meals for themselves. We will be helping these organisations to continue this important service in the south, north and north-west.

Today we also launch the first of our new online learning hubs, for Driver Training, to expand what we offer to help students in their journey towards getting their licence. Driving is an important skill that we want to ensure people learn to do safely and competently, and these online resources will support them in achieving this.

We will continue to roll out more online learning resources over the coming weeks.

As we head towards the Easter break, we’d like to thank those people in our community who will continue to work.

As always, our Roadside patrols and contractors will be there to help you when you need it most, all while maintaining social distancing and implementing increased hygiene practices.

We also want to pay tribute to the health care workers, emergency services, and staff in vital retail stores such as groceries and medical supplies who will give up time with their families to continue to serve us.

We know that it can’t be easy to be out on the front line while everyone else is at home. We hope that you get some time to spend with your families as well as helping the community stay safe and well.

Thank you again to everyone for your support. It is during times like these that we are truly humbled by our community and how we are working together to get through this crisis.

Stay safe and stay strong.


CEO signature

Electronic signature of Trent Sayers

Mark Mugnaioni
Group Chief Executive Officer

Trent Sayers
Chief Executive Officer Insurance