Customer Relations

We want you to have an excellent customer experience with us. So, if we've fallen short of your expectations, we want to know about it. This way we can try and fix the problem. 

How to make a complaint

Please follow the process outlined in our Complaints Handling Guide so we can resolve your concerns as quickly and fairly as possible. 

General feedback

Your feedback is important, as it helps us improve our standards.

You can leave feedback for us on our contact page.

Further reading

Insurance can be confusing. That's why we like the Understand Insurance website, an initiative of the Insurance Council of Australia. It provides you with practical information to help you find out more about insurance and make decisions that meet your needs.