Have you been affected by the recent storms? We're here to help.
We've been weathering this recent storm with you, and we know it's been rough. If you're an insurance member, we want you to know we're here for you.*
Please make sure you and your loved ones are safe.
If the storm is still occurring, tune in to local authorities, TasALERT, emergency services and ABC local radio for important updates.
If a warning is issued, follow the advice of local authorities.
Drive to the conditions, and don't drive through flood waters.
If your property has been damaged, please don't attempt or authorise any repairs unless they are emergency repairs that are reasonably necessary to prevent further loss and it is safe to do so. If you need emergency repairs, please try calling us first 24/7 on 13 27 22.
During these event we receive large volumes of calls, and we always attempt to get to your calls as fast as we can. If your claim is not urgent, you may be able to lodge your claim online through your Member Hub.
If you've had to leave your property, only return once it's safe to do so.
What happens next?
Depending on the extent of the damage, we may send someone to assess your property. We'll then work with you to either repair or rebuild. In some circumstances, we may agree to cash settle you.*
If you can no longer live in your home, we'll also pay reasonable costs for temporary accommodation.*
How are you feeling?
It's completely normal to have strong emotional or physical reactions following a distressing event. We have a list of useful free, confidential and professional referral services that can assist. Please remember that help is always available if you need it.
*Policy limits, terms and conditions apply. See your PDS and policy schedule for more details.
Before buying insurance issued by RACT Insurance Pty Ltd (ABN 96 068 167 804, AFS licence 229 076) you should read the Product Disclosure Statement (PDS) and Target Market Determination (TMD) which you can find on our Insurance Documents page.
