Susan's farm gate forgot the handbrake fiasco



Susan lives on a beautiful farm at the top of a hill with her hubby and 3 kids. 

A couple of weeks ago, Susan was driving home after picking up some groceries. She drove up to the farm gate and jumped out to open it. But as she turned around to get back in the car, she saw it rolling back down the hill! She ran after it, but it quickly gathered pace, ending up upside down in a ditch at the bottom of the driveway. 

Luckily, Susan has our Comprehensive Car Insurance. She called up our friendly claims team and explained what had happened. With the car on its roof, it was fair to say she was unable to safely drive it! So we organised for a tow truck to pick it up and take it to our approved garage for repairs. 

Susan is now back on the road – and her hubby finally got around to installing some automatic gates!​



Australia wide cover for loss or damage to your car, and loss or damage to another persons' property.

Should the worst happen, we will either:

  • repair your car;
  • pay you the cost of repairing your car; or
  • declare your car a Total Loss.

​Full details on the cover, limits , exclusions and options available can be found in our Car Insurance PDS

If your car has been stolen, we will provide you with a hire car for up to 14 days from when you reported the theft to us.


We will cover towing costs if your car cannot be safely driven after sustaining damage, or if it is recovered in a damaged condition after being stolen.


If you find yourself more than 100km away from home and your car is stolen, or damaged and cannot be driven, we will reimburse, on acceptance of your claim, up to $1000 to help get you home safely.

(Optional Cover)
If your windscreen or window glass has been accidentally broken, we will pay for the replacement. Better still, it wont affect your no-claim bonus.


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