Getting in touch

You can call, email or visit us with any questions you've got. We're here to help.

Enquire online

If you need support with a particular product or service please send us an email and we’ll get back to you within two business days.

Our customer call centre is currently closed.
Our team is available:
Mon–Fri 8am–6pm and Sat 9am–2pm.

To email us, please click the green 'Help' button (bottom-right).
We'll be in touch within 3 working days.

Find answers to common questions in our Help Centre.

Need after hours roadside assistance? Call 13 11 11.
Have an insurance claim emergency? Call 13 27 22 and select option 3.

Our friendly team are located at multiple stores across the state.

Deaf, hearing or speech impairment
The National Relay Service (NRS) is an Australian Government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. There are a number of options available (including access by phone, web or teletypewriter (TTY)). It is available to everyone at no cost (except for your standard phone call or data costs).

For Voice Relay call 1300 555 727

For TTY call 133 677

Contact the NRS (using the numbers above or other details on their website) and ask them to contact customer service on 13 27 22 or roadside assistance on 13 11 11.
Where English is your second language
You can contact us through the Translating and Interpreting Service (TIS National) website or by calling them on 131 450 to arrange to speak to an interpreter.
Let the TIS National interpreter know that you want to contact us on 13 27 22. This service is provided free of charge to you.