Getting in touch
You can call or visit us with any questions you've got. We're here to help.
Update to operating hours
From 1 February 2022 our customer service call centre operating hours are changing. The new hours will be 8am - 6pm Monday to Friday. Our Saturday hours will stay the same. Our roadside and after hours claims emergency services will still be available 24 hours.
A little bit to know about when calling us
Roadside assistance is available 24 hours, 7 days a week.
Our customer service call centre is available Monday - Friday from 8am - 8pm and Saturday from 9am - 2pm. Please note our hours will be changing from 1 February 2022 to be 8am - 6pm Monday to Friday.
Outside of these hours you will be directed to our website. Our call centre is not available on national public holidays but we're around on local holidays such as Show Day or Regatta Day.
Insurance claims questions can be answered Monday to Friday 8am - 5.30pm. Our after hours claims emergency service is available 7 days a week.
- Deaf, hearing or speech impairment
- Where English is your second language