Supporting our staff, members and the community as COVID-19 evolves is our number one priority. Please see how we're responding to Coronavirus (COVID-19) for everything you need to know.


Getting in touch

You can call, visit or email us with any questions you've got. We're here to help.

A little bit to know about when calling us

Roadside assistance is available 24 hours, 7 days a week. 

Our customer service call centre is available Monday - Friday from 8am - 8pm and Saturday from 9am-2pm. Outside of these hours you will be directed to our website or invited to leave a message.  Our call centre is not available on national public holidays but we're around on local holidays such as Show Day or Regatta Day.

Insurance claims questions can be answered Monday to Friday 8am - 5.30pm. Our after hours claims emergency service is available 7 days a week.

A little bit to know when SMSing

We have an SMS messaging service for all deaf, hearing-impaired and speech-impaired members. In the event of a breakdown, you can text the below details to 0408 552 349:

  • 'Breakdown'
  • Member number
  • What's wrong with your vehicle
  • Exact street address
  • Vehicle make, model, colour and registration

We'll return your text within 10 minutes to confirm or let you know if we need more details. This number is for SMS only. If you need help over the phone, please call on 13 11 11.