Roadside Assistance

Travel with peace of mind knowing we’ve got you covered, 24-hours a day across Australia.
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    Notice

    We're still here for you. We're open for business with most of our services unaffected. Please see our regularly updated COVID-19 page for everything you need to know.

     

    We'll help you get back on the road

    • We come to you

      We deliver breakdown service on the side of the road, in a car park or in your own driveway. No matter the time or place, we come to you. Our trained patrolmen can perform minor repairs and help you get back to where you’re going.

    • It's personal

      Your roadside assistance cover is all about you. You’re covered whatever vehicle you’re in, whether you’re the driver or a passenger.

    • We're local

      We have a large network of people and resources that reach across Tasmania. We know our roads and what’s going on in our communities so we can get to you as quickly as possible.

    • You can save

      Buying roadside assistance will automatically make you a member with us. This means you’ll be able to start saving on things like travel, car repairs, petrol and more! 
    Advantage Ultimate .this is the Most popular choice.
    $9.50/month
    or $114    /yr     		$16.50/month
    or $198    /yr
    24-hour roadside assist
    24-hour Roadside Assist Yes 6 callouts per year Yes Up to $5,000 in benefits per year
    Personal cover
    Personal cover Yes Yes
    Towing - Metro (under 3.5 tonnes)
    Towing - Metro (under 3.5 tonnes) Yes Up to 15km Yes Unlimited*
    Towing - Country (under 3.5 tonnes)
    Towing - Country (under 3.5 tonnes) Yes Up to 32km Yes Unlimited*
    Flat battery
    Flat battery Yes Yes
    Flat tyre
    Flat tyre Yes Yes
    Out of fuel
    Out of fuel Yes We can sell you the fuel you'll need Yes We will give you up to 10l free
    Lock outs
    Lock outs Yes Yes
    Bicycle assist
    Bicycle assist No Yes
    Caravan or trailer towing
    Caravan or trailer towing No Yes
    Locksmith
    Locksmith No Yes
    Passenger transport after tow
    Passenger transport after tow No Yes
    Second tow
    Second tow No Yes
    Crash towing assistance
    Crash towing assistance No Yes In Tasmania
    Heavy vehicle towing (over 3.5 tonne)
    Heavy vehicle towing
    (over 3.5 tonne)         		No Yes
    Heavy vehicle wheel change
    Heavy vehicle wheel change No Yes
    Interstate coverage
    Interstate coverage Yes Yes
    Overseas coverage
    Overseas coverage Yes Yes
    Hire car for major breakdowns
    Hire car for major breakdowns No Yes Up to 3 days, $300 a year*
    Major breakdown benefits
    Major breakdown benefits No Yes
    Medical assistance
    Medical assistance No Yes
    Join now Join now

    * Benefit limitations apply. Please refer to full terms and conditions for further information.

    You can read our full terms and conditions for all limitations and exclusions on your roadside cover.

    Which cover do you need?

    Be sure to think about where you live and what driving you do so you choose the right cover for you.

    Urban sprawl means more and more people are living further than 15 kilometres from work. So the cost of excess towing to get you to your mechanic may be more than the jump to ultimate cover.

    Give us a call and we can talk through the differences and find the cover that suits you best.

    • Ultimate

      If you drive to and from work, or love packing up and going for road trips, our ultimate cover is for you. This level gives you confidence. You’re covered right around the state, no matter what car you’re driving. There's no limit on towing distances, you’ll get bicycle assist and major-breakdown benefits.

    • Advantage

      Our advantage cover is for short-distance drivers. If you’ve locked your keys in the car or have a flat battery, we’ll get you sorted. This cover helps with everyday things to get you started and back on the road.

    • Family / Group

      This cover is for when there’s more than one of you. You’ll not only save on annual fees, but as everyone becomes a member they’ll also save on things like fuel and movie tickets. The more people in your group, the more you’ll save.

    Confidence for those ‘oh no’ moments.

    Stop: if you’re currently broken down please call 13 11 11. Additional service fees will apply.

    Our roadside cover is personal. It’s about you and not the car you’re in. So, it doesn’t matter if you’re driving or a passenger in your friend’s car, we’ll help you during an unexpected breakdown.

    When you take out coverage, there is a 48 hour waiting period on all benefits offered. You can pay an extra service fee to get help now if you’ve broken down. Call us on 13 11 11 so we can sign you up and send help.

    Whilst we can’t help you during a crash, we can assist afterwards depending on your level of cover. We’ll drop everything to assist in an emergency and send our nearest patrol if a child or animal is locked in a car. Member or not.

    Why choose our roadside assistance.

    • 24/7 across the world

      You’re covered 24/7, 365 days a year. No matter where you are, even interstate or overseas. We’re here when you need us.

    • Local knowledge

      We know our roads and our communities. We know what’s going on and who to call when you need help.

    • Member rewards

      If you’re not already a member with us, buying roadside will make you one. As a member you’ll get access to great savings and benefits.

    • Expansive network

      We’ve got almost 70 experts around the state available to help. We’re called out around 200 times a day and on average, we get to you within 30 minutes, if you’re in metro areas.

    • Payment options

      Choose a payment option that’s best for you. You can either pay for the year up-front or monthly via direct debit.

    • Roadside service

      Our experienced team come to you. Our trained mechanics fix over 85% of cars there and then.

    Common questions

    • How do I renew my roadside cover online?
      If you want to pay your renewal online, you can head to our make a payment page with your reference and pay with card.
    • I’ve just moved from interstate where I had cover, can I use my existing roadside membership?
      Yes. If you've got Roadside with an interstate club let us know your current details and show us your card. We'll help you on the road until it expires and then you can move across to us.
    • I just bought a new car and received roadside as part of the package. This means I wouldn't need to take out coverage, right?
      It's important to know that the roadside service that comes with your car, is for that car only. The service you get with that cover depends on the type of car you've purchased. Call us to discuss what you're covered for on the road and to help you decide if you need more cover with us.
    • If I have roadside assistance, is a family member covered when they are driving my car?
      Our Roadside cover is all about the person. This means if you have coverage and you break down in any car, as long as you're a passenger, you're covered. If a family member is driving your car and you're not there, they are only covered if they have their own roadside cover.
    • Are you able to fix my wheelchair or scooter?
      Yes. Whether you're a member or not, we offer emergency wheelchair/scooter services to get you mobile again and on your way.
    Join online now

    Or call 13 27 22

    Customer help

    • Call us on 13 27 22 for general enquiries.
      Call us
    • Call 13 11 11 for roadside assistance
      Call us
    • Been in a crash and need police assistance?
      Call Tas Police

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