Providing extra support to our customers

Life can sometimes take an unexpected turn, leaving us feeling a bit lost or overwhelmed. Whether you’re facing financial difficulties, health issues, or any other form of vulnerability or hardship, we want you to know that you’re not alone. We're here to offer our support when it matters most.

At RACT, we take pride in being a vital part of the Tasmanian community. Supporting one another is at the heart of what we do.

If you're facing difficulties, please reach out to us. We're ready to understand your unique situation and explore the options available to assist you.

Our team, along with our distributors and service providers, are trained to address hardship and vulnerability with the utmost respect, privacy, and compassion, providing you with alternative solutions.


Vulnerability is personal and varied, as everyone’s experiences are unique. It may be influenced by a variety of factors such as:

·         Age

·         Disability

·         Mental health conditions

·         Family and domestic violence

·         Language or literacy barriers

·         Cultural background

·         Remote location

·         Financial difficulty

Financial difficulty

Financial hardship is often due to an unexpected event or circumstances which are beyond your control, placing you in a position where you’re finding it difficult to make payments. If you’re experiencing financial difficulty, we’re committed to supporting you.

Family violence policy

If you’re in an emergency or unsafe, please call for help on 000.

We understand domestic, family and sexual violence is a very sensitive issue, which can make it difficult to disclose. We have processes in place to support you. If you’re experiencing family violence, we encourage you to let us know.

Support services

The following list of services are free, confidential and professional, and are designed to give you the support you need.