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Make a pet insurance claim

There are many quick and easy ways to make a claim. 

Option 1:  Your vet submits claim on your behalf 

You can have your claim processed on the spot if your vet clinic is a GapOnly® partner. GapOnly® reviews and calculates your claims while you’re still in-clinic, so you only have to pay the gap between your pet insurance benefit and your vet invoice for eligible claims. Ask your vet or check here to see if they are a GapOnly® participating vet. Alternatively, many vets can submit your claims on your behalf directly to us on your behalf via our paperless eClaims service. Ask your vet if they can do this for you at the time of settling your invoice. 

Option 2:  Submit your claim online 

If your vet can’t submit your claim on your behalf, the easiest way to make a claim yourself is through the Pet Portal. To make a claim, you will need the following documentation: 

Itemised invoice (a paid invoice that includes individual treatment items and costs adding up to the total amount paid) 

Vet consultation notes, if you have them (these are the veterinarian’s medical notes from examination findings) 

For the first claim we also require vet consultation notes for the life of your pet. If you adopted your pet at a later age, we will need documentation showing the date you took ownership. To help assist us with obtaining this vet history, you can also add your vet details in the Pet Portal

You can submit your claim without vet consultation notes but in some cases, we may not be able to process your claim without them. If this is the case, we may need to contact you or your vet/s which may result in a delay in processing your claim. 

Option 3:  Send your claim in the mail 

If you would prefer to lodge your claim in the mail, please follow these steps: 

Step 1:  Download a claim form here and print it out. 

Step 2:  Fill in your and your pet’s personal information in Part 1 of the claim form and sign the form. 

Step 3:  Take the claim form to your vet and have him/her complete the applicable sections. Ensure your vet includes his/her practice details on the attached invoice. 

Step 4:  Attach detailed itemised invoices and payment receipts to the completed claim form and mail it to us at the address below:

Locked Bag 9021 

Castle Hill  NSW 1765 

In some instances, we may require more information to process your claim. If this is the case we will contact you for this information. 

Once we receive your claim form and all relevant documentation, we will process your claim.