With nearly four decades on the job, meet our current longest-serving employee
As we celebrate our 100th year this month, we want to shine a light on our longest-serving employee: Customer Service Consultant, Julia Genge.
Julia has been supporting Tasmanians as part of RACT since January 1986. At the time, we approached TAFE looking for a student they could recommend and that’s where Julia’s career with us began.
Julia’s first task was selling insurance and roadside cover. She remembers the phones ringing off the hook, with customers lined up at the door.
“I had one day training on insurance and half a day on roadside then had to hit the ground running,” she says.
“We had a separate cashier, someone taking and distributing roadside calls to our patrolmen, taking bookings for accommodation and doing driving school bookings.”
Julia has relished the opportunities made available to her over the years.
“There are many opportunities open now with the flexibility of living anywhere. Before technology, this really wasn’t the case – unless you were willing to move your family to another city in Tasmania.”
After 37 years with us, Julia enjoys her role and thinks of her team as family. She really enjoys the challenge of working with customers, as every one of them approaches insurance and roadside differently, so you never know what the day will bring.