Lady talking with man about claim following flood in living room.

Insurance Claims

Making a claim with us is quick and easy. With options to claim online or over the phone, we're here to guide you through the process so you can get back on track.

Please note: Claiming online is not available for all products and circumstances. If you can't lodge your claim online, you will be directed to give us a call.

Accident card

An accident scene can be a busy place. We've made a note of some information you can collect to make claiming easier.

Before buying insurance issued by RACT Insurance Pty Ltd (ABN 96 068 167 804, AFS licence 229 076) you should read the Product Disclosure Statement (PDS) which you can find along with the Target Market Determination (TMD) on our Insurance Documents page. Cover is subject to the policy terms.

Insurance Claims FAQs

Got questions about motor or home insurance claims? Check out our Insurance Claims FAQs page to see if we've already answered it for you.