There's never a convenient time for a cracked windscreen.
That's why we've been working with our repairer O'Brien, to find a solution to help our members faster.
For eligible policies, you can now lodge your vehicle glass claim online 24/7, and you may be able to make a booking with our repairer straight away for either a mobile or in-store repair.
To start the process of lodging your claim online or to find out more, visit Insurance Claims.
Common questions
I lodged my claim online and wasn't offered an online booking?
There are numerous factors that will impact whether or not a claim will qualify for an immediate booking. These factors include, but are not limited to:
The financial position of your policy.
If an excess is applicable before a repair can proceed.
If there is a short period of time between taking out your cover, and lodging your claim.
Location of your vehicle.
Our claims staff will be able to provide more clarity on this where necessary.
Why can't I book a mobile repair?
There will be numerous factors considered to determine which repair options will be suitable for you. These include factors such as the make and model or your vehicle, and severity/location of the damage.
Your repairer will be able to provide more information on this where required.