Frequently asked questions - Motor
- How do I make a claim?
- How will my claim be settled?
- What will happen if my car is not driveable?
- What is an excess and when do I have to pay it?
- Where do I go if I have been booked in for an assessment of my car?
- Does RACT have preferred repairers?
- Are my repairs guaranteed?
- What happens if my car is a total loss (see below for new cars)?
- What happens if my new car is a total loss?
- What if I need a hire car?
- Can I request confirmation of a claim transaction?
- What do I need to know about cash settlements?
- What should I do if my car isn’t damaged, but I’ve caused damage to someone else’s vehicle or property?
- Does an excess apply for windscreen replacement?
- How is liability determined in a claim?
- How do I make a complaint?
Frequently asked questions - Home
- What do I need to make a claim?
- How will my claim be managed?
- How will my claim be settled?
- Am I entitled to temporary accommodation?
- What does it mean if my claim is under review?
- Are my repairs guaranteed?
- What is an excess and when do I have to pay it?
- Can I request confirmation of a claim transaction?
- How do I make a complaint?
- Is there somewhere I can get further support?
- What do I need to know about cash settlements?
- What is a scope of works?
These FAQs should be read in conjunction with your policy documents, including the PDS and any SPDS, which you can find with the target market determination on our Insurance Documents page.