Frequently asked questions - Motor
- How do I make a claim?
- How will my claim be settled?
- What will happen if my car is not driveable?
- What is an excess and when do I have to pay it?
- What does it mean if my claim is under review?
- Where do I go if I have been booked in for an assessment of my car?
- Does RACT have preferred repairers?
- What happens if my car is a total loss (see below for new cars)?
- What happens if my new car is a total loss?
- Do I get a hire car?
- Are my repairs guaranteed?
- Can I request confirmation of a claim transaction?
- How do I make a complaint?
- What do I need to know about cash settlements?
Frequently asked questions - Home
- What do I need to make a claim?
- How will my claim be managed?
- How will my claim be settled?
- Am I entitled to temporary accommodation?
- What does it mean if my claim is under review?
- Are my repairs guaranteed?
- What is an excess and when do I have to pay it?
- Can I request confirmation of a claim transaction?
- How do I make a complaint?
- Is there somewhere I can get further support?
- What do I need to know about cash settlements?
- What is a scope of works?
These FAQ's should be read in conjunction with your policy documents, including the PDS which you can find with the target market determination at Insurance Documents.