After a crash

Safety first

The first thing to do is check the incident area and make sure everyone is safe. Move away from any traffic and hazards, and if anyone is seriously injured, call 000.

Remove any traffic hazards

If your vehicle can't be moved, whether due to damage, injury, or safety concerns, call 000 immediately. If the vehicle isn't blocking traffic or posing a danger, and it's safe to do so, take photos of its position before moving it.

Confirm and exchange details

Once the vehicle is safely parked and out of the way, and you've established that everyone is safe, exchange details with anyone else involved. If anyone's property was damaged, you'll also need to take their details too. Confirm the time and location of the event with anyone else involved.

The priority information to collect include the other party's:

• Car registration number

• Full name

• Address

• Phone number

Take photos of damage to cars, debris, and the impact point. The advantage of taking photos with a smart phone is that they'll be time stamped. These can be used as evidence for an insurance claim. You may also want to take photos of other relevant things, such as landmarks or the cause of the accident.

The more information you record, the better. Download our handy crash card to guide you through the steps.

Calling the police

According to Tasmanian Road Rule 287 (3) from Road Rules 2019, you need to notify police if:

• Anyone is killed or injured.

• Any other driver(s) involved does not willingly exchange their details as required, in accordance with Road Rule 287, section 2 or;

• A vehicle involved in the crash needed to be towed.

Driving away

It can be hard to know whether your car is safe to drive after a crash. If something feels off, like leaking fluids, damaged headlights or unusual handling, it is safest not to continue driving.

For members with comprehensive car insurance, you can call us 24/7 and we will organise towing for you. Your safety comes first.

Making a claim

When you're unsure of fault, don't admit fault at the scene of the accident. For more information on making a claim, head to our Insurance Claims page.

As soon as possible after the accident, speak with your insurer, and they'll talk you through the next steps.