The aftermath of the storm
Spring didn’t arrive quietly in Tasmania this year. It blew in with a vengeance, bringing heavy rain along for the ride and leaving a trail of destruction in its wake.
Between August 27 and September 6 2024, Tasmania experienced a severe storm event. As the storm raged across the state, we stood with our members, facing the same challenges - from damaged roofs and fallen trees, to crushed fences and shattered windows. Many locals were left feeling shaken and heartbroken by the devastation.
In the aftermath, our claims lodgement team were inundated with calls. As a result of the peak weekend of wild weather, we received 946 calls to our local claims centre in one day. Trained staff from across the business stepped in to help manage the influx and ensure that helping our members and lodging claims was our top priority.
As of October 3, we've lodged a total of 1,346 claims for our insurance members, with 1,278 related to property damage and 68 to car.
Credit: Tas SES
Credit: Tas SES
Credit: Tas SES
In times like these, insurance is vital in helping you recover and rebuild. Here’s what you need to know to navigate your insurance claims after the storm.
I've lodged my claim, what happens next?
You can see a full list of our home and motor claim FAQs here.
How can I get an update on my claim?
If your claim has been transferred to an assessor, your assessor will be your main point of contact. Otherwise, please contact our local claims team between 8am - 5:30pm Monday to Friday who will be happy to assist.
I still need to lodge a claim, how can I do that?
Most claims can be lodged online at www.ract.com.au, or you can phone our local claims team between 8am - 5:30pm Monday to Friday on 13 27 22.
How are you feeling?
It's completely normal to have strong emotional or physical reactions following a distressing event. We have a list of useful free, confidential and professional referral services that can assist. Please remember that help is always available if you need it.
*Cover photo of Bushy Park flooding provided by Tas SES.
Stay one step ahead of the next storm
Before buying insurance issued by RACT Insurance Pty Ltd (ABN 96 068 167 804, AFS licence 229 076) you should read the Product Disclosure Statement (PDS) which you can find along with the Target Market Determination (TMD) on our Insurance Documents page.
