New Zealand Travel Insurance

Yes, you can purchase a different type of travel insurance available exclusively in RACT Travel stores and over the phone. The product advertised on our website is an online-only product. 

The quickest way to lodge an RACT Travel Insurance claim is by using the online claim lodgement, which is available 24/7. Follow these easy steps to lodge your claim online:

1. You will first need to register by utilising the email address you used to purchase your policy.

2. Once registered, you will receive an email to guide you to setup your password. If you have previously registered a claim just login using your email and password.

3. Once you have logged in, complete your claim details by answering all sections.

4. Once submitted, your claim will be assessed with 10 working days upon receipt of all the relevant information/documentation. If any further information is required, you will be contacted within 10 working days of you lodging your claim.

Alternatively, contact the claims team on 1300 406 752 and they will happily take your details to lodge a claim and guide you through the claim process.

Find all policy wording, inclusions and exclusion details in the RACT Travel Insurance Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS). Terms, conditions (including eligibility criteria), exclusions, limits and sub-limits apply. Any advice is general advice only, and does not take into account your specific objectives, financial situation or needs. Before you purchase, please consider the Combined Product Disclosure Statement (PDS) / Financial Services Guide (FSG) and Target Market Determinations (TMDs).

The PDS contains policy wording with information on benefits, section limits, sub limits, daily limits, section exclusions and general exclusions. The PDS also contains information for before you travel, and how to make a claim or lodge a complaint.

The FSG contains information about who issues and who sells this policy, how they are paid, and how to contact them.

The TMD helps you decide if the insurance features and limits are likely to be consistent with your objectives, financial situation and needs. It also outlines matters involving the distribution and the review of products.

RACT may receive a commission which is a percentage of the premium paid and may also receive a portion of the underwriting profit.

Call +61 2 8055 1673 and a team member can assist you with the following change requests:

1. Policy extension of expiry date

2. Add Ski and Winter Sports cover

3. Change itinerary such as adding or deleting countries

4. Add Cruise cover

Change requests will be discussed with you and if accepted, you will be provided with an email confirmation in respect of any change/s, and you should refer to the PDS for all applicable terms and conditions. Changes may incur an additional premium.

An updated Certificate of Insurance will be sent to you with the changes included, as well as the PDS, so that you can review your coverage, subject to policy terms and conditions.

Please make contact promptly if you need further information and/or notice any discrepancies in your updated policy documentation.

Please contact +61 2 8055 1641 as soon as you realise the error so that it can be reviewed and for amendments to be made, where possible.

You can ask for changes to your policy before your trip departure date (as shown on your Certificate of Insurance), provided that you do not want to make a claim in relation to the old information that has since been changed and provided that you give reasonable notice. Any change made, if agreed, may incur an additional premium.

If you have an enquiry about the RACT Travel Insurance product you purchased online, need to make a change, have feedback or a complaint, please contact the product insurer, Tokio Marine & Nichido Fire Insurance Co., Ltd., directly by calling +61 2 8055 1673 or emailing [email protected]

Refer to the PDS, or please contact +61 2 8055 1641.